8.30am I turn up as promised at the main dealer. Previously a service droid agrees with me that my AC is wank and at the car's young age they'll fix it.
8.45am I receive a phone call asking me to return.
9.00am I'm informed by a service receptionist of extreme youth that due to mileage my car is not covered for AC repairs.
9.01am I kick off in the showroom causing all sales staff to hang up their calls and other service customers to adopt discreet listening positions.
9.05am I ask for my fob back. I loudly say "by fob I mean my key, not the fucking fob off you give your customers".
9.30 I visit the taxi broker who sold me the car. I've known him for about 15 years, we get on well and he's even on my Facebook friends list and he uses me as a testimonial for potential Ionic buyers. He buys over 200 cars a year from that dealer so maybe he can shout louder.
9.40am My phone rings, it's Johnsons head office saying that maybe there's been a breakdown in communication and could I please return to their Liverpool dealer.
10.00am I arrive to be greeted by the service manager with a handshake. Maybe we're getting somewhere here?
Kept waiting for hours. Here's a screen grab of WhatsApp conversation with Claim_Bird.
Eventually service manager approaches me while I'm outside having a smoke and informs me that the refrigerant Hyundai use wears out and after the mileage, it needs a regass at £164 plus VAT.
Car returns home while I review my options.
- jhy1.PNG (280.15 KiB) Viewed 4750 times
- jhy2.PNG (127.39 KiB) Viewed 4750 times
TDW disclock and killswitch champion.